Last Updated: July 14, 2026

1. About Us
This Refund Policy applies to services provided by Shadow Gate LLC (dba Planet Java Diner), a company registered in the United States, with its registered office located at 30 N GOULD STR, Sheridan, WY 82801, USA.

2. Service-Based Nature
All services provided are digital and service-based. Once work has started or service time has been allocated, refunds are generally non-refundable due to the time and resources committed.

3. Eligible Refunds
Refunds may be considered in the following cases:

The service has not yet started.
A duplicate or accidental payment was made.
We are unable to deliver the agreed service.
All refund requests are reviewed on a case-by-case basis.

4. Non-Refundable Situations
Refunds will not be issued if:

The service has already started or been completed.
The client changes their mind after work has begun.
Delays are caused by missing information or lack of communication.
Services were delivered as agreed.

5. Subscription & Retainer Services
For monthly or recurring services:

Future billing may be canceled at any time.
Payments already made are non-refundable.
Services continue until the end of the paid period.

6. Requesting a Refund
To request a refund, please contact us with your service and payment details at support@planetjavadiner.com. Refund requests must be submitted within 7 days of the payment date.

7. Refund Processing
If approved, refunds will be issued to the original payment method. Processing times may vary depending on the payment provider.

8. Policy Updates
We reserve the right to update this Refund Policy at any time. Any changes will be posted on this page with an updated effective date.